Shipping, Exchanges & Returns
*Shipping services during Lockdown are not interrupted. An order without any stitching will be delivered within 7 business and with stitching in 15 business days. Incase of any interruptions in delivery services, our team will get in touch with the customer after the order is placed and inform about the revised date of dispatch.
India Shipping is absolutely FREE on OnlyPaithani.com
International orders will be levied shipping charges according to the location
All shipping is dispatched using FEDEX or comparable courier service
All orders placed will be shipped within 7 business days if the order is listed as "In Stock"
If blouse stitching is opted, add 5 more business days from the day of receiving the measurements.
Customer has 3 business days to report any complaint, missing or damaged parts from date of receiving any merchandise
Shipping Time is calculated in BUSINESS DAYS, and does not include Saturdays, Sundays, and/or FEDEX shipping holidays
OnlyPaithani.com reserves the right to refuse any order for any reason.
Non Defective Returns
All non defective sarees can be returned for refund or exchange of the merchandise within 7 days of purchase. OnlyPaithani will charge a 3% restocking fee if the payments are done using payment gateway.
The following guidelines must be met for consideration of return:
Sarees with Fall and edging either by us or you will not be eligible for returns or exchange
Customer will bear all the cost of shipping the material back to OnlyPaithani.com India office.
Must contact our offices within 7 Days of date of purchase beyond which no returns or exchanges will be processed
All returns must be done within 5 business days from the request date.
Packages not returned within 5 business days of request date may be rejected
Garment must not be altered or tampered with. Sarees should be unused, packed as sent and should have all the tags intact. It should also include all accessories and instructions leaflets. Saris that have the blouse detached, tassles made, fall stitched - either by you or by us for you - CANNOT BE EXCHANGED Garment must be in its original unused condition to be exchanged
No returns will be accepted on sarees that are purchased in SALE or at Discounted price.
No returns will be accepted on sarees with stitched blouses.
Defective Returns
All products are thoroughly inspected by us before dispatch. In the rare case of any goods defective material received the same may be exchanged for a replacement of the same saree(s). The following guidelines must be met for consideration of return.
Customer will bear all the cost of shipping the material back to OnlyPaithani.com India office.
Contact our India offices within 7 Days for a return request.
No returned merchandise will be accepted without a return request.
All returns must be done within 5 business days from the request date. Packages not returned within 5 business days of request date may be rejected by the returns department.
OnlyPaithani will review the returned product and a replacement of the product will be sent within 7 days of receipt if available in stock.
If product is not available in stock, OnlyPaithani will refund the entire amount via the same payment method
Product must not be altered or tampered with. Sarees should be unused, packed as sent and should have all the tags intact. It should also include all accessories and instructions leaflets.
If merchandise returned as defective proves to not be defective a representative will contact the customer to either send the unit back to the customer or restock the item.
No returns will be entertained on sarees with stitched blouses, fall & edging.
Cancellation Policy
For cancellation please send request to sales@onlypaithani.com
Orders can be cancelled within 24 hours once placed
Any cancellation request after 24 hours will be entertained at the discretion of OnlyPaithani
On acceptance of cancellation request, the entire amount will be refunded via original method of payment.
Refund Policy
- If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days.
Damaged / Lost / Delayed Shipments
In a rare event if it may happen, OnlyPaithani.com is not responsible for items that may be damaged, or lost by the shipping company, or "carrier" (FedEx or similar).
All shipments are fully insured with the respective carrier.
All products and packaging should be carefully inspected upon receipt and any damage should be brought to our attention immediately. If necessary, purchaser should alert the carrier and OnlyPaithani.com that a claim needs to be filed for that shipment.
Once a claim is approved and processed by the carrier, our shipping department will then ship out a replacement or refund the purchase price. OnlyPaithani.com has no control over the timeliness of the shipments and cannot be held responsible for any delays caused by the carrier. If necessary, OnlyPaithani.com will aid in the filing of an appropriate claim with the carrier in the event of loss, damage, or shipping delay.
